Overview
The Tisane Moderation Plugin for TikTok monitors comments for inappropriate content.
About the monitoring
The plugin regularly scans your channel for new content at intervals specified in the settings. Notifications are sent to you by email. (Not to your TikTok inbox.)
Managing problematic comments
When a flagged comment is detected:
- It is deleted
- You are notified of the action by email
Best practices
We recommend you turn off Safe Mode.
Review settings before going live
Before starting to use the plugin, adjust settings to match your channel’s moderation needs.
Limitations
Message rate limits
Notifications will appear if the message limit is reached. For higher message volumes, upgrade your plan or contact us for on-prem installation options.
To estimate your projected message count: Multiply the number of comments you receive per day by 30.
Detection accuracy
Detection might misclassify messages. Some harmless messages may be misclassified as problematic, and some problematic messages might be overlooked.
Use a minimal number of languages for improved accuracy. Short messages (<20 characters) might be misclassified due to language overlaps. For example: “status” is a word used in English, Spanish, and French.
Upgrading Your Plan
1. Go to Subscription Plans.
2. Select your preferred plan.
3. Click Activate.
Installation Guide
Prerequisites
Before installing the Tisane Moderation Plugin for Tiktok:
- Confirm you have an active Tisane account.
- Temporarily disable any ad blockers in your web browser.
- Ensure JavaScript is allowed to run in your web browser.
- Sign up to TikAPI and get an API key. (TikAPI is an unofficial API for TikTok.)
Step 1: Grant access to the plugin
To authenticate the Tisane AutoModeration Plugin with your TikTok account, you must login with your mobile device.
1. Go to Tisane Plugin for TikTok
2. Select Login with TikTok.
3. Sign in using your TikTok credentials.
4. Use the checkbox to agree to the TikAPI Terms of Service.
5. Click Continue connecting your account.
6. Select Login.
Any ad blockers must be disabled, and JavaScript must be allowed to run by your browser. If the click opens a new window, the installation has been successful.
Step 2: Configure your channel settings
Visit the Account Management Page of Tisane Moderation Plugin for TikTok to configure the plugin. You might need to sign in with the TikTok account linked to your TikTok channel.
Configuration
The settings for Tisane Moderation Plugin for TikTok are:
1. TikTok user: The TikTok user name.
2. TikAPI API key: Enter your TikAPI API key.
3. Tisane API key: Enter your Tisane API key.
This is located on the Tisane Developer Portal. Select User Profile page and click the Show link next to Primary Key.
4. Polling Interval: This is the interval between instances of polling in seconds. Default: 180.
5. hours_back_start : The number of hours to scan back, for the first scan. Default: 2. If this is not set, then all the comments are scanned.
6. Language(s) Used in the Channel: Select the chat language or languages used in your community or choose Auto-detect for automatic detection.
7. Choose your moderation settings (See also: Action triggers):
- Detect assertion of hierarchy
- Detect hate speech
- Detect external contact solicitation
- Detect libel
- Detect negativity
- Ban comment authors
8. Last time polled: The last time when the target channel was successfully polled.
Default: NULL
9. Last error encountered: The issue that was encountered last time.
Default: NULL.
10. Click Save.
Action triggers
The following list details when different types of problematic content trigger the Tisane Moderation Plugin to flag messages:
- Allegations: When Detect libel checkbox is enabled
- Assertion of social hierarchy: When Detect assertion of hierarchy checkbox is enabled
- Data leak: Always
- External contact solicitation: When External contact not allowed checkbox is enabled
- Hate speech and bigotry: When Detect hate speech checkbox is enabled
- Negativity: When Negativity not allowed checkbox is enabled
- Personal attacks, cyberbullying, insults: Always
- Personally identifiable information (PII): Always
- Sexual advances: Always
Troubleshooting
Missed problematic messages
Check:
- Your API keys for Tisane and TikAPI are correct.
- The channel is not private.
- The language of the post was identified correctly.
- The preferences are set according to your goals.
- If you have multiple TikTok channels, you selected the channel you wish to moderate.
- The message was posted recently (not weeks, months, or years ago).
If you’re expecting a particular utterance to trigger a reaction and it still doesn't work, try making a POST /parse API call directly. You can use Tisane Labs Developer Portal or any REST test tool.
False positives
Check:
- The language of the post was identified correctly.
- The preferences are set according to your goals. (For example, preferences allow the bot to ignore profanities or adult content.)
If you’re still experiencing problems
Contact Tisane technical support.
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