Overview
Tisane Moderation Plugin for Instagram monitors comments for inappropriate content.
About the monitoring
The plugin monitors your channel for new comments using one of two modes: push (default) or pull.
Push mode uses Instagram's webhook to notify the plugin instantly when a new comment is posted.
Pull mode scans for new comments at an interval configured in settings. Notifications are sent to you by email.
Managing problematic messages
When a flagged message is detected:
- It is hidden or deleted (depending on the setting)
- You are notified of the action by email
- The commenter is notified by an Instagram message (if the setting is on)
Best practices
We recommend you turn off Safe Mode.
Review settings before going live
Before starting to use the plugin, adjust settings to match your channel’s moderation needs.
Limitations
Message rate limits
Notifications will appear if the message limit is reached. For higher message volumes, upgrade your plan or contact us for on-prem installation options.
To estimate your projected message count: Multiply the number of active users in your game by 1,000.
Detection accuracy
Detection might misclassify messages. Some harmless messages may be misclassified as problematic, and some problematic messages might be overlooked.
Use a minimal number of languages for improved accuracy. Short messages (<20 characters) might be misclassified due to language overlaps. For example: “status” is a word used in English, Spanish, and French.
Upgrading Your Plan
1. Go to Subscription Plans.
2. Select your preferred plan.
3. Click Activate.
Installation Guide
Prerequisites
Before installing Tisane Moderation Plugin for Instagram:
- Confirm you have an active Tisane account.
- Confirm you have a professional Instagram account. A professional account gives you access to free tools that help you grow your business or followers.
Step 1: Grant access to the plugin
- Go to Tisane Plugin for Instagram
- Select Login with Instagram.
- Sign in using your Instagram credentials.
- Use the checkbox to agree to the Instagram Terms of Service.
After granting access, you'll be redirected to the home page.
Step 2: Configure your channel settings
Visit the Tisane Moderation Plugin for Instagram page to configure the plugin. You might need to sign in with the Instagram account linked to your Instagram channel.
Configuration
The settings for Tisane Moderation Plugin for Instagram are:
- Instagram account ID: The Instagram user name.
- Tisane API key: Enter your Tisane API key.
A Tisane API key can be obtained in Tisane Developer Portal. Select User Profile page and click the Show link next to Primary Key. - Language(s) Used in the Channel: Select the chat language or languages used in your community or choose Auto-detect for automatic detection.
- Notification Email Addresses: The email address to which the notifications about flagged comments are to be sent.
- Delete comments (instead of hiding them): By default, the flagged comments are hidden. If the setting is on, they are deleted.
- Moderation mode: Auto (Push): comments are moderated as they arrive. Manual (Pull): Start Scan button is used to initiate the moderation.
- Choose your moderation settings (See also: Action triggers):
- Detect assertion of hierarchy
- Take down contact requests and details
- Take down comments on topics likely to start fights
- Take down hate speech
- Take down negativity
- Take down potential libel
- Notify commenters when comments are taken down: Send an Instagram message to the commenter when their comment is deleted or hidden. Default: False.
Action triggers
The following list details when different types of problematic content trigger Tisane Moderation Plugin for Instagram to flag messages:
- Allegations: When Take down potential libel checkbox is enabled
- Assertion of social hierarchy: When Take down assertion of hierarchy checkbox is enabled
- Contentious comments: When Take down comments on topics likely to start fights checkbox is enabled
- Data leak: Always
- External contact solicitation: When Take down contact requests and details checkbox is enabled
- Hate speech and bigotry: When Take down hate speech checkbox is enabled
- Negativity (including profanities): When Take down negativity checkbox is enabled
- Personal attacks, cyberbullying, insults: Always
- Personally identifiable information (PII) and attempts to establish contact: Take down contact requests and details
- Sexual advances: Always
Troubleshooting
Missed problematic messages
Check:
- Your API key is correct.
- The bot has access to notifications.
- The language of the post was identified correctly.
- The preferences are set according to your goals. (For example: preferences allow the bot to ignore profanities or adult content.)
- If you have multiple Instagram channels, you selected the channel you wish to moderate.
If you’re expecting a particular utterance to trigger a reaction and it still doesn't work, try making a POST /parse API call directly. You can use Tisane Labs Developer Portal or any REST test tool.
False positives
Check:
- The language of the post was identified correctly.
- The preferences are set according to your goals. (For example, preferences allow the bot to ignore profanities or adult content.)
If you’re still experiencing problems
Contact our technical support.
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